Privacy Policy – Blue Gate International

This Privacy Policy explains how Aizin and Blue Gate International collect, use, share, retain, and protect personal data when you use the platform, website, forms, support channels, or related services. Aizin is owned and operated by Blue Gate International. It also explains the choices available to you and how you can contact us regarding privacy matters at support@aizin.co.

1. How We Collect Personal Data

The type of personal data we collect depends largely on the nature of the interaction between you and Aizin. Most of this data can be classified under the following categories:

Use of services and technical connections: We collect the information you enter directly when creating your account or using the service, as well as data that flows through the technical connections (APIs) you choose to activate between our platform and the external platforms, systems, or services linked to your account.
Technical support and correspondence: We store message content and contact details when you contact us through the official email address or support chat in order to resolve technical issues and document support requests for Blue Gate International.
Website forms: We collect the data you provide when filling in “Contact Us” forms or subscription and service trial requests available on the website.
Automatic technical data: When you browse the website, we collect technical information such as IP address and cookies to help secure your account and improve platform performance.
Social interaction: When you join our communities or official accounts on social platforms, we may view the information available in your public profile in order to respond to your inquiries and improve content.

2. Categories of Personal Data We Process

At Aizin, we collect and process the following categories of personal data in order to provide our technical services:

Customer account details: This includes the account identifier, name, email address, and pages and accounts connected through technical integration with external platforms or connected services that you choose to link to your account.
Financial information: To process subscriptions, we collect the necessary payment details processed through secure payment providers, and we store only the last four digits of the card number solely for verification purposes.
Correspondence and forms: We process technical support messages, email correspondence, and the information you share with us through website forms.
Technical data and logs: We automatically collect data such as IP address, browser type, usage time, and device type to support platform security and stability.
Customer Content: We process the personal data you import from your “subscribers” on social media platforms solely on your behalf and based on your technical instructions. The user acknowledges full legal responsibility for obtaining the required permissions to process the data of those subscribers.
Cookies: We use cookie technologies to ensure the proper functioning of the platform’s technical features.

Important warning: The user must not send or disclose any sensitive personal data (such as identification numbers, health data, or criminal records) through the Aizin platform, and the Platform bears no responsibility arising from a breach of this rule.

3. Purposes for Which We Use Personal Data

At Aizin, we collect and process your personal data for the following necessary purposes:

Operating and managing the service: We use data to create and manage your account, communicate with you regarding technical updates, security alerts, and support messages, and fulfill billing and collection obligations for Blue Gate International.
Providing technical services: We process Customer Content solely on your behalf to execute the automation flows and automated replies you have configured.
Communication and marketing: If you subscribe to our newsletters or request information about the service, we may send you marketing communications related to Aizin, while always making it easy for you to unsubscribe.
Compliance with laws: We use your data where necessary to comply with applicable laws, such as accounting and tax obligations, or to respond to legally binding governmental requests after verifying their validity.
Security and integrity: We use data to protect our rights and your privacy, and to investigate any unlawful, fraudulent, or unethical activity that may harm the service or other users.
Platform development: We may use anonymized or de-identified data for analytical purposes in order to improve platform features and enhance the user experience.

4. How We Share Your Personal Data

At Aizin, we do not sell your personal data to third parties for commercial or advertising purposes. We share your data only in the following situations:

Service providers: We may use external service providers to support specific parts of the service, such as hosting, payment processing, notifications, or technical support. These parties may process data only to the extent necessary to provide those services.
Connected platforms and systems: When you choose to link external platforms, systems, or tools to your account, certain data may be exchanged to the extent necessary to operate the features and workflows you use within Aizin.
Professional advisers: We may disclose data to legal advisers, accountants, or auditors when necessary for them to provide professional services to Blue Gate International.
Legal compliance: We may disclose your information to government authorities or legal bodies if required by law, to respond to binding legal requests, or to protect our rights and the safety of our users and prevent fraudulent activity.
Business transfer: In cases of merger, acquisition, or sale of assets, personal data may be transferred as part of the transferred assets, with the new owner remaining bound by this Privacy Policy.

5. Your Rights and Choices in Data Protection

As a data subject whose data is processed by Aizin in its role as a data controller, you may enjoy the following rights depending on the laws applicable in your jurisdiction:

Right of access and confirmation: You may contact us at any time to confirm whether your personal data is being processed and to access the data the Platform collects about you.
Right to correction and deletion: You may contact us to update or correct incomplete or inaccurate data, or request the permanent deletion of your account information from our records.
Transparency in sharing: You have the right to know the parties with whom your data has been shared (such as payment providers or connected social platforms).
Withdrawal of consent: Where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of processing that occurred before withdrawal.
Rights in regulated regions: Users subject to international data protection laws (such as the European Economic Area) may object to processing, request restriction of processing, or request technical “data portability.”
Refusal of automated decisions: You have the right not to be subject to decisions based solely on automated processing or profiling that may produce legal effects.
Right to complain: You may lodge a complaint with the competent data protection authority concerning how your personal data is collected and used.

How to submit requests:

You may submit privacy-related requests or questions through the official email address listed on this page or through the Contact Us page on the website. We will review and respond to requests in accordance with applicable laws.

Access to data controlled by our customers: At Aizin, we do not have direct contractual relationships with our customers’ “subscribers.” Any individual seeking access to or deletion of personal data within a service used by one of our customers should direct that request to the relevant customer as the primary controller of that data.

6. Retention Period for Personal Data

At Aizin, we retain your personal data only for the period necessary to fulfill the purposes for which it was collected and in a manner consistent with the lawful and legitimate business requirements of Blue Gate International:

Service delivery period: Your information is retained and processed as long as your account remains active to ensure the continuity of automation and automated reply tools.
Upon account termination: If the account is closed, we will securely delete your personal data or convert it into anonymized data so that you can no longer be identified in the future.
Legal exceptions: We may retain certain data for a longer period to comply with accounting and tax laws, resolve legal disputes, and protect the Platform’s rights.
Technical security logs: Access logs are retained for the period required by technical systems to ensure service security and stability and to prevent cyberattacks.

7. International Data Transfers

The Aizin platform applies reasonable contractual, organizational, and technical measures to help protect personal data when it is transferred or processed across borders, where required by applicable law:

Storage and processing of data: Personal data may be stored or processed in countries where our servers or our service providers’ infrastructure are located, and the laws of those countries may differ from the laws of your country.
Protection safeguards: Blue Gate International takes reasonable and proportionate steps to help protect personal data during cross-border transfer or processing, including appropriate organizational and contractual controls where required.
Working with trusted providers: We aim to work with service providers that maintain appropriate data protection and security measures relevant to the services they provide.
Response to official requests: We may disclose data in response to binding legal or regulatory requests where disclosure is required under applicable law.

8. Children’s Information

At Aizin, we place great importance on protecting the privacy of minors online and commit to the following standards:

Minimum age: Aizin services are not intended for use by any person under 18 years of age, and we do not knowingly collect data from minors.
Registration prohibition: Persons under 18 years of age may not register for the service or provide us with any personal data such as name, address, or email address.
Deletion procedures: If Blue Gate International becomes aware that data relating to a person below the legal age has been collected, we will take immediate steps to permanently delete that data from our records.
Communication with guardians: If you are a parent or guardian and believe that we hold information relating to a child, please contact us immediately through the official channels so that the necessary action can be taken.
Commitment not to sell: We confirm our full commitment not to sell any personal data, especially data relating to young age groups.

9. Security and Protection of Information

Protection of your information:

The Aizin platform takes reasonable technical and administrative measures to protect personal data from unauthorized access, modification, or destruction, taking into account the nature of the data and the technical risks associated with it.

Storage environment: We use our best efforts to store data in a secure environment. Nevertheless, the user acknowledges that the security of data transmission over the internet can never be guaranteed 100%. Accordingly, Blue Gate International does not guarantee complete data security against unauthorized intrusions.
Payment security: Our payment processing providers work with parties that follow strict security standards to protect your financial information in line with global standards.
Security inquiries: For any inquiry relating to the security of your data, you may contact us directly through the official email address.

Notification in the event of a security breach:

If a security incident occurs that creates a risk to your rights, Aizin commits to notifying you without undue delay, and to providing clarification regarding the nature of the breach and the measures taken to mitigate its effects and prevent its recurrence in the future.

10. Legal Basis for Processing Your Personal Data

The Aizin platform and Blue Gate International rely on clear legal bases for collecting and processing your personal data, including:

Performance of a contract: Processing the data necessary to provide you with automation services, manage your account, process your subscriptions, and fulfill our obligations toward you.
Legitimate interests: Improving our services, ensuring the safety and security of service use, and preventing fraud or technical misuse.
Explicit consent: If we request your consent to enable optional features or marketing communications, while giving you the full right to withdraw that consent at any time.
Legal compliance: Processing the data necessary to comply with regulatory or legal obligations applicable to the company.

Important note: You are not obligated to provide your personal data to us, but if you refuse to provide the necessary data, we may not be able to provide you with Aizin services or the technical support you require.

11. Changes to the Privacy Policy and How to Contact Us

Aizin may update this Privacy Policy from time to time to reflect legal, technical, or commercial developments relating to Blue Gate International.

Effective date: We recommend reviewing the “effective date” shown at the top of this page regularly in order to stay informed about the latest updates.

Notice of updates: If material changes are made, we will inform you before they take effect by email or through a prominent notice within the Platform.

Implied consent: Your continued use of the service after the update date will be considered acceptance of the new version, which supersedes any prior versions.